Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
We do not accept returns for refund or exchange, at the exception of items damaged in transit.
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 14 days of receiving the products at thehappyshibas@gmail.com with pictures of the damaged items. You will need to cover the cost of shipping yourself. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
Upon inquiry, Thehappyshibas will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. If lost or the package gets returned to us, we will send you a replacement.
Exchanges (if applicable)
If you need to exchange an item, such as receiving the wrong size, then you you will need to send that item back to us first. Upon the receipt of the item, we will then ship out a replacement, if available. You will need to cover the cost of shipping yourself. If you do not wish to send the item back to us, then we can offer you a partial refund of up to 50% of the price you paid for the item. Before we can offer a partial refund, we will need photographic evidence.
